The company is a technology company that does not provide accommodation services and is not an accommodation provider. It is solely up to the third party accommodation providers to offer accommodation to you and it is up to you to accept such services.
1. For non-same day booking, full refund will be given if cancellation is made within 48 hours from the time of booking, failing which a service charge of 50% over the first night rate will be incurred to the guest.
2. The platform still takes the commission for the amount that the host has gained through the cancellation policy.
3. For users who book on the same day, they will have 4 hours from the time of booking to cancel, failing which a service charge of 50% over the first night rate will be incurred to the guest.
4. Reimbursement for cancellation will bemade within 3 working days from time of confirmation of cancellation.
5. Service charge fee to hosts will be made within 3 working days from time of confirmation of cancellation.